Published by Paul Knightly, PhD

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Paul Knightly, PhD's Post

Can we stop pretending that phone numbers are required for online transactions? I've never once received a follow-up phone call with questions about my order.

Payment confirmation is usually instantaneous, and my address is typically required for the payment information and/or shipping if there are questions.

Hard not to believe that my phone number isn't being used as a unique customer identifier and thus collected entirely for the sake of collecting data.


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